rsw77 Privacy Policy

rsw77 ("rsw77", "we", "us", "our") is the operator of the online sportsbook, live casino, and gaming platform accessible at rsw77.com and all associated subdomains and mobile interfaces (the "Platform"). rsw77 operates under an international gaming authority licence and serves over 850,000 registered members across Malaysia, including members in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Kota Kinabalu, and Kuching.

For the purposes of this Privacy Policy, rsw77 is the data controller in respect of all personal data collected from members and Platform visitors. This Privacy Policy applies to all persons who access the Platform, register a member account, use any rsw77 product, or otherwise interact with rsw77's digital services.

By registering with rsw77 or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as described herein.

rsw77 collects the following categories of personal data in connection with your use of the Platform:

rsw77 does not collect sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) unless expressly required by applicable law or regulatory obligation and only with your explicit consent where required.

rsw77 collects personal data through the following mechanisms:

• Direct submission: Data you provide when registering a rsw77 account, completing identity verification, making a deposit or withdrawal request, contacting customer support, or participating in a promotion.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and device fingerprinting technologies.
• Third-party sources: Data received from identity verification service providers, payment processors (Maybank, CIMB, Touch n Go, Boost, Public Bank), fraud prevention databases, and our gaming platform technology partners where necessary to verify your identity or process transactions.

rsw77 uses the personal data we collect for the following purposes:

• To create, manage, and maintain your rsw77 member account, including processing your rsw77 login credentials and authenticating your identity.
• To process deposits and withdrawals in Malaysian Ringgit (MYR) through your nominated payment method and to maintain accurate transaction records.
• To comply with our obligations under international gaming authority licensing requirements, including Know Your Customer (KYC) verification, age verification, and anti-money laundering (AML) monitoring.
• To deliver customer support services, resolve disputes, and respond to enquiries submitted via live chat or email.
• To detect, investigate, and prevent fraud, collusion, match-fixing exploitation, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• To send transactional communications including deposit confirmations, withdrawal notifications, OTP verification codes, and account security alerts.
• To personalise your experience on the Platform, including recommending relevant games, sports markets, and promotions based on your usage history.
• To monitor compliance with our Responsible Gaming Policy, including identifying members who may benefit from responsible gaming tools or intervention.
• To conduct analytics and improve the performance, security, and user experience of the rsw77 Platform.

rsw77 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Member Agreement, including account creation, transaction processing, and customer support delivery.
• Legal obligation: Processing required to comply with applicable laws and our gaming authority licence conditions, including KYC, AML, and age verification obligations.
• Legitimate interests: Processing undertaken for fraud prevention, Platform security, internal analytics, and product improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for purposes such as marketing communications, where we have obtained your explicit consent. You may withdraw consent at any time by updating your communication preferences in your rsw77 account settings or by contacting our support team.

rsw77 does not sell, rent, or trade personal data to third-party marketers. We share your data only in the following limited circumstances:

• Technology and service providers: Game studios (Evolution Gaming, Pragmatic Play, PG Soft, Spadegaming), payment processors, identity verification providers, cloud hosting partners, and fraud detection services — all of whom are contractually obligated to process your data only on rsw77's instructions and in accordance with applicable data protection standards.
• Regulatory and licensing authorities: Our international gaming authority licensing body, as required under our licence conditions and applicable anti-money laundering regulations.
• Law enforcement and legal proceedings: Where required by applicable law, court order, or government authority with appropriate jurisdiction, or where necessary to protect the rights, property, or safety of rsw77 or its members.
• Business transfers: In the event of a merger, acquisition, or transfer of substantially all assets of rsw77, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third parties with whom rsw77 shares personal data are required to implement appropriate technical and organisational security measures to protect that data.

rsw77 uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain your login session, detect fraud, and understand how members interact with the Platform.

The categories of cookies rsw77 uses include:

• Strictly necessary cookies: Required for the Platform to function, including session authentication, login state maintenance, and security token management. These cannot be disabled without affecting Platform functionality.
• Performance and analytics cookies: Collect anonymised data about how visitors use the Platform (pages visited, time spent, errors encountered) to help rsw77 improve the product.
• Functional cookies: Remember your preferences such as language settings, display preferences, and responsible gaming notification settings.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the rsw77 Platform, including your ability to maintain a logged-in session.

rsw77 retains personal data for the period necessary to fulfil the purposes for which it was collected, plus any additional period required by our international gaming authority licence conditions or applicable law. The following general retention periods apply:

• Member account data: Retained for the duration of your active membership and for a minimum of five (5) years following account closure, in accordance with our AML and gaming authority compliance obligations.
• Transaction records: Retained for a minimum of seven (7) years from the date of the transaction in accordance with financial record-keeping requirements.
• Customer support communications: Retained for a maximum of three (3) years from the date of the communication, unless the communication relates to an unresolved dispute or legal proceeding.
• Technical and usage data: Retained in identifiable form for up to twenty-four (24) months, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, rsw77 will securely delete or irrecoverably anonymise all personal data in its possession relating to your account.

Subject to applicable law and our legal retention obligations, rsw77 members have the following rights with respect to their personal data:

• Right of access: You may request a copy of the personal data rsw77 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. You can update most profile information directly via your rsw77 account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to rsw77's legal retention obligations (which may require us to retain certain data notwithstanding your request).
• Right to restriction: You may request that rsw77 restrict the processing of your data in certain circumstances, such as where you contest its accuracy.
• Right to data portability: You may request a copy of personal data you have provided to rsw77 in a structured, machine-readable format.
• Right to object: You may object to rsw77's processing of your data on the basis of legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact the rsw77 Data Protection team at [email protected] with the subject line "Data Rights Request". rsw77 will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) days.

rsw77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• All data transmitted between your device and the rsw77 Platform is encrypted in transit using 256-bit TLS (Transport Layer Security).
• Data at rest on rsw77 servers is encrypted using AES-256 encryption.
• Account passwords are stored using one-way cryptographic hashing (bcrypt). rsw77 employees cannot view or retrieve any member's password.
• Access to production systems containing personal data is restricted to authorised rsw77 personnel on a strict need-to-know basis, subject to multi-factor authentication requirements.
• rsw77 conducts regular security audits and vulnerability assessments of the Platform and its underlying infrastructure.
• In the event of a personal data breach that poses a risk to member rights and freedoms, rsw77 will notify affected members and the relevant regulatory authority within the timeframes required by applicable law.

While rsw77 takes all reasonable steps to protect your data, no method of internet transmission or electronic storage is completely secure. You are responsible for maintaining the security of your rsw77 login credentials and for notifying rsw77 immediately if you suspect any unauthorised access to your account.

The rsw77 Platform is strictly intended for persons aged 21 years and above. rsw77 does not knowingly collect personal data from any person under the age of 21. If rsw77 becomes aware that personal data has been collected from a person under the minimum age, that account will be immediately suspended, all associated data will be deleted, and any deposits will be returned to the source payment method.

If you are a parent or guardian and you believe that your child has registered a rsw77 account or provided personal data to rsw77 without your consent, please contact us immediately at [email protected]. rsw77 will investigate and take appropriate action without delay.

rsw77 reserves the right to update this Privacy Policy at any time. Material changes — those that significantly affect your rights or how we use your data — will be communicated to registered members via email to their registered address or via a prominent notice on the Platform, with a minimum of fourteen (14) days' advance notice before the amended policy takes effect.

Minor updates (including typographical corrections, structural reorganisation that does not change substantive content, and clarifications that do not alter the effect of any clause) may be published without prior notice and will take effect from the date indicated at the top of this Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how rsw77 handles your personal data. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made.

For any questions, concerns, or requests relating to this Privacy Policy or rsw77's handling of your personal data, please contact us through the following channels:

• Email: [email protected] — please use the subject line "Privacy Policy Enquiry" or "Data Rights Request" as appropriate.
• Live Chat: Available 24/7 via the live chat widget on the rsw77 Platform. For data rights requests, please follow up by email to ensure a documented record.
• Responsible Gaming: For privacy concerns related to your responsible gaming data or self-exclusion records, please also visit our Responsible Gaming page.

rsw77's customer support team is available in English and Bahasa Malaysia to assist members across Malaysia. We are committed to responding to all privacy-related enquiries within five (5) business days.